Frequently Asked Questions

Everything you need to know about your order and the Sabrina Carpenter collection.

When will my order ship?

Standard orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a refund.

Do you offer international shipping?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion pieces range from oversized silhouettes to slim-fit styles.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can request a change within 1 hour of purchase by contacting our support team, but we cannot guarantee modifications after that window.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay or Klarna.